CompleteCare
Managed IT. Refreshed. Simplified. Fixed-Cost.
The only managed IT program that covers everything — including hardware — for one predictable monthly fee.
What is CompleteCare?
CompleteCare is Digitex Consulting Group’s flagship managed IT services program — a truly all-inclusive, fixed-cost offering that eliminates the unpredictability of traditional IT support. Introduced in 2015 and continuously refined, CompleteCare covers your entire IT environment: networking, servers, security, Microsoft 365, backup, help desk, and business continuity — all under one contract, with no surprise invoices.
Most IT support models were designed for a different era. They come loaded with fine print, annual renewals, out-of-scope clauses, and unexpected hardware bills. CompleteCare eliminates all of that. We call it a “Common Sense Managed Services Offering” — because that’s exactly what it is.
The CompleteCare Guarantee
- ✅ Hardware upgrades covered — you will never receive a separate bill for infrastructure refreshes
- ✅ Technology stays current — your environment is kept aligned with the latest platforms
- ✅ No annual or monthly vendor renewals — licensing, security, and support are fully bundled
- ✅ Anti-virus built in — no separate contracts, no coverage gaps
- ✅ Microsoft 365 licensing included — fully managed and always current
- ✅ Endpoint security managed end-to-end — from deployment through ongoing monitoring
- ✅ Cloud backup included — with overage coverage built into the agreement
- ✅ Equipment lifecycle refresh every 3–4 years — Workstations, Servers, Firewalls, and Wireless
What’s Covered
🌐 CompleteCare for Networking
Full management of your core network infrastructure. Around-the-clock monitoring of your entire network fabric — issues caught before they become outages. Proactive device health tracking with automated alerting. Automated OS patch deployment. Predictive capacity analysis. Coordinated maintenance windows to prevent drift.
🖥️ CompleteCare for Servers
Complete oversight of your virtual server environment from day-to-day operations through major upgrades. Always-on remote monitoring with rapid response protocols. Full support for Microsoft Exchange, SQL Server, and virtualization platforms. Firmware and software corrections applied promptly. Automated backup execution and long-term archival. Hardware lifecycle refresh included.
🔐 CompleteCare for Security
Enterprise-grade cybersecurity across your entire environment. Advanced threat detection and automated containment at every endpoint. Next-generation firewalls deployed in clustered active/active configurations. Continuous vulnerability scanning and prioritized remediation. Dark web monitoring for exposed credentials. Security awareness training. DNS-layer web filtering. 24/7 SOC monitoring with expert-led threat hunting and coordinated incident response.
☁️ CompleteCare for Microsoft 365
Full Microsoft 365 licensing provisioned and managed for all users. Dedicated M365 tenant monitoring for threats and configuration drift. Independent cloud-to-cloud backup maintained outside Microsoft’s native retention. License lifecycle tracking and proactive renewal management. Comprehensive email security including spam, phishing, and malware filtering.
💾 CompleteCare for Backup & Business Continuity
Comprehensive backup and data protection covering all server workloads and cloud environments. Daily backup monitoring and integrity verification. Immutable off-site cloud copies for ransomware protection. Granular recovery — individual files, folders, mailboxes, or full servers. Retention policy management for compliance requirements. Regular tested restores. Formal business continuity plan development and testing. No surprise storage charges.
🎧 Help Desk & Remote Support
Unlimited remote support during business hours (Monday–Friday, 8:00 AM–6:00 PM EST). After-hours emergency help desk 24/7/365 — nights, weekends, and holidays included. On-site technician dispatch for issues requiring hands-on resolution. Calls answered immediately. Secure remote sessions via VPN, TeamViewer, or RemotePC.
💼 Business Technology Consulting
Single point of contact for all technology vendor relationships. Vendor-neutral hardware sourcing. Software licensing acquisition and lifecycle tracking. Quarterly business reviews to align technology investments with organizational priorities. Advisory services covering IT design, operational workflows, and budget planning. Customized technology roadmap built around your mission and growth objectives.
Service Level Commitments
| Support Type | Coverage |
|---|---|
| Business Hours | Monday–Friday, 8:00 AM–6:00 PM EST |
| After-Hours Emergency | 24/7/365 — Always Included |
| Scheduled Maintenance | Saturdays 8:00 PM – Sunday 6:00 AM EST |
| Advance Maintenance Notice | Minimum 48 hours |
Escalation Path
- Tier 1 — Help Desk Technician: Intake and initial troubleshooting
- Tier 2 — Systems Engineer: Advanced diagnostics and remediation
- Tier 3 — Senior Engineer: Critical issue resolution and security escalations
- Tier 4 — CTO / vCIO: Business-critical incidents and prolonged outages
OS Upgrades — Always Included
Within 6–12 months of any major Microsoft OS release, Digitex stages a virtual environment onsite loaded with all required client software, then coordinates and executes the full OS migration at no additional charge. You stay current — we handle the work.
Ready to Eliminate IT Surprises?
CompleteCare is available on a 48-month service agreement. Contact us for a custom assessment and pricing tailored to your environment.